Shipping policy

Thank you for choosing Molly Satin.

We are committed to making your shopping experience smooth from checkout to delivery. Our team carefully prepares each order and provides tracking information so you can stay updated throughout the shipping process.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are fulfilled Monday through Friday, excluding weekends and public holidays.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Options

United States Domestic Shipping

The applicable shipping fee will be automatically calculated and displayed during checkout.

Track Your Order

After your order has been dispatched, a tracking number will be sent to the email address provided during checkout.

You can use your tracking number to check the latest available shipping updates through 17TRACK, which supports tracking from thousands of carriers worldwide.

Track your package here:

Track My Order with 17TRACK

Simply enter your tracking number on the 17TRACK website to view the available transportation updates.

Please allow up to 48 hours after shipment for tracking information to appear or begin updating.

Tracking information is provided based on updates received from the applicable shipping carrier, so there may occasionally be a short delay between a package movement and the tracking update.

Shipping Address

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate delivery address, including any apartment, suite, or unit number.

If you notice an error after placing your order, please contact us immediately.

We will make every reasonable effort to assist with address corrections, but changes cannot be guaranteed once your order has entered fulfillment or been shipped.

Multiple Shipments

For fulfillment purposes, products from the same order may occasionally be shipped separately.

If your order is divided into multiple packages, you may receive separate tracking numbers for each shipment.

Each tracking number can be entered separately into 17TRACK to view its available shipping status.

Shipping Delays

While we work hard to ensure timely delivery, unexpected delays may occur due to circumstances outside our reasonable control, including:

• Severe weather
• Carrier delays
• Public holidays
• High shipping volumes
• Transportation disruptions
• Customs or processing delays
• Other unforeseen logistical circumstances

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

Lost, Damaged, or Missing Packages

If your package appears to be lost, arrives damaged, or contains missing items, please contact our Customer Care Team as soon as possible.

Please provide:

• Order number
• Full name
• Tracking number
• Photos of the package, if applicable
• Photos of the item(s)
• A brief description of the issue

Our team will review the available information and assist you with the appropriate next steps.

About 17TRACK

17TRACK is a third-party package tracking platform that allows customers to view shipment information from supported carriers in one place. Its website currently states that it supports 3,400+ carriers and 220+ countries/areas.

Molly Satin does not control carrier scanning schedules or third-party tracking updates. Shipping information displayed through 17TRACK is based on available carrier data.

Contact Us

If you have questions regarding your order, shipping, or tracking information, please contact:

Email:
shop@mollysatin.com

Business Information

Molly Satin

1300 Alexandria Pike
Fort Thomas, KY 41075
United States

Business Correspondence Only – Not a Return Address