Refund policy

At Molly Satin, we want you to feel confident with every purchase. If an item isn't quite right, our Customer Care Team is here to make the return process as clear and straightforward as possible.

Please review the following policy before submitting a return request.

Return Period

Eligible items may be returned within 30 days of the delivery date.

To qualify for a return, the merchandise must:

Be unused and unworn
Remain in its original condition
Not have been washed, altered, or damaged
Be free from makeup, perfume, deodorant, stains, or pet hair
Have all original tags attached
Be securely packaged for return shipment

Items that do not meet these conditions may not qualify for a refund.

Items Not Eligible For Return

For hygiene and safety reasons, the following items cannot be returned:

Final Sale items
Gift Cards
Bodysuits
Swimwear without original hygiene protection
Lingerie & Intimate Apparel
Earrings
Hair Accessories
Beauty Products
Personalized or customized items

Items marked Final Sale are not eligible for refunds or exchanges.

How To Request A Return

Before sending an item back, please contact our Customer Care Team.

Please provide:

Order Number
Full Name
Email Address
Item(s) you would like to return
Reason for the return

After reviewing your request, we will provide the appropriate return instructions.

Email:
shop@mollysatin.com

Please do not send a return package before receiving instructions from our team.

Return Shipping

Unless the return is caused by an incorrect, damaged, or defective item, the customer is responsible for return shipping costs.

We strongly recommend using a shipping service that provides tracking.

You may use your carrier's tracking service or 17TRACK to monitor the return shipment.

Track Your Return with 17TRACK

Please keep your tracking number and shipping receipt until your return has been fully processed.

Molly Satin is not responsible for return packages that are lost or damaged during transit.

Return Tracking

Once your return has been shipped, enter the tracking number provided by your carrier into 17TRACK to view available transportation updates.

Please note that a tracking status such as "Delivered" only indicates that the carrier has reported delivery. It does not mean the returned item has been inspected or that a refund has been approved.

Our team must receive and inspect the returned merchandise before the refund can be processed.

Refund Processing

After your return arrives, our team will inspect the merchandise to confirm that it meets the return requirements.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Order Number
Clear photos of the item
Photos of the packaging
A brief description of the issue

Our Customer Care Team will review the information and provide an appropriate solution.

Refund Delays

If your refund has been approved but has not appeared in your account:

Check your bank account again.
Contact your credit card provider.
Contact your bank to ask about any processing delays.

If you have completed these steps and still cannot locate your refund, please contact us.

Order Cancellation

Orders may begin processing shortly after they are placed.

If you would like to cancel or modify an order, please contact us as soon as possible.

While we will make every reasonable effort to accommodate your request, cancellations or changes cannot be guaranteed once fulfillment has started or the order has already been shipped.

Contact Us

For questions about returns, refunds, or return tracking:

Email:
shop@mollysatin.com

Business Information

Molly Satin

1300 Alexandria Pike
Fort Thomas, KY 41075
United States

Business Correspondence Only – Not a Return Address