Contact Us

We’re Here to Help

At Molly Satin, we believe helpful customer service is an important part of a great shopping experience.

Whether you have a question about an order, need help with sizing, want to check your shipping status, or have a question about a return, our Customer Care Team is happy to assist.

Customer Care

For questions or assistance, please contact us by email:

Email:
shop@mollysatin.com

Our team can assist with:

  • Order status and updates
  • Shipping and tracking
  • Returns and refunds
  • Product information
  • Size guidance
  • General questions

For Order Support

If you are contacting us about an existing order, please include your order number whenever possible.

To help us review your request more efficiently, please provide:

  • Order number
  • Full name
  • Email address used at checkout
  • A brief explanation of your question
  • Photos or supporting information, if applicable

Providing complete information allows our team to assist you more quickly.

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (PST)

Messages received during weekends, public holidays, or outside our regular service hours will be reviewed on the next available business day.

Response times may vary during major promotions or periods of high customer inquiry volume.

Before You Contact Us

You may find helpful information in our:

Shipping Policy
Learn about processing, shipping options, delivery information, and package tracking.

Return & Refund Policy
Review return requirements, shipping responsibilities, and refund procedures.

Size Guide
Find general measurements and guidance for selecting your size.

Terms of Service
Review the terms and conditions that apply to using our website.

If you cannot find what you're looking for, please reach out to us directly.

Our Customer Care Promise

Every customer matters to us.

From your first visit to the delivery of your order and beyond, Molly Satin is committed to providing friendly, clear, and professional support.

Thank you for choosing Molly Satin. We look forward to hearing from you.

Business Information

Molly Satin

1300 Alexandria Pike
Fort Thomas, KY 41075
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Care Team before sending any return package. Do not send merchandise to the business correspondence address unless our team has specifically provided return instructions.